Clients
Our relationship with our customers is governed by Service Level Agreements (SLA) which includes performance standards and targets, rewards and sanctions as well as other conditions that enable on-going tracking and management of services performance against agreed service level. With XL, our diverse internal operations are governed by internal service level agreements between the component units and departments and the XL Management Services Limited. Specifically our SLAs will define:
• The role and responsibilities for the client and XL Management Services Limited respectively.
• The formal inter face and our services touch points between the Client and XL Management Services Limited.
• A reporting structure and review process that will allow changes to performance targets and continuous improvements towards the achievement of identified targets or milestones.
A list of our clients include:
- Guaranty Trust Bank Ghana Ltd
- Glo Mobile Ghana Ltd
- Cal Bank Ltd
- United Bank for Africa Ghana
- Coca Cola Ghana Ltd
- O’Lakleen Ghana Ltd
- Promasidor Ghana Ltd
- Renaizance Holdings Ltd
- Star Assurance Ltd
- Tropical Cables and Conductors Ltd
- UniBank Ghana Ltd
- Newmont Ghana Gold Ltd
- Nomad Africa
- Western Steel & Forgeries
- Yes Mineral Water
- Ericsson AB Ghana Branch
- Community Water and Sanitation Agency
- Antrak Air
- Global Solutions Ghana Ltd
- Mood Attiva (Italy)
- CLA Pty (South Africa)
We operate a win-win philosophy strategy with all our clients to position them at competitive advantage. Our clients have much confidence in us and we understand their business culture and the environment in which they operate.
We are very attentive to our clients are responsive to all their needs. Our continuous business re-engineering process offers our clients innovative ideas and proactive solutions that keep them ahead of their competitors and enable them maintain their market leadership.
We collaborate with them to improve their quality of service delivery, eliminate financial wastes and enhance their resources and capabilities through deployment of the right people, processes and technology.
Our operating model is geared towards quality of work, timely completion and cost optimization. “We save our clients time and money”